Privacy Policy

When you use Hytchers, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information.

Date of entry into use: 20 September 2018

Data collection and use

This policy applies to any users of the services of Hytchers or its affiliates, and to anyone else who contacts Hytchers or otherwise submits information to Hytchers, unless noted below. This includes those who use Hytchers or its affiliates’ services to:

  • Request or receive transportation
  • Provide transportation (commuters-couriers)
  • Request deliveries (delivery recipients)
  • Any other user of Hytchers’s services (including apps, modules, websites and API), and anyone else who contacts Hytchers or otherwise submits information to Hytchers, unless subject to a separate privacy policy or agreement.

Data controller

Hytchers provides services to users. The data controller is:

Hytchers N.V.

Attn: DPO-Privacy

Rue du Beau Site 57/21

B-4032 Chênée

The information we collect

Hytchers collects the following categories of information:

Information you provide

This includes information submitted when you:

  • Create or update your Hytchers account, which depending on your location and the Hytchers services you use may include your name, email, phone number, login name and password, work and home addresses, government identification numbers, date of birth and picture
  • Submit information about your vehicle (for commuters-couriers)
  • Request services through an Hytchers app, module, API or website
  • Contact Hytchers, including for customer support
  • Complete surveys sent to you by Hytchers or on behalf of Hytchers

Information created when you use our services

This includes:

 

Location Information

Depending on the Hytchers services that you use, and your app settings or device permissions, Hytchers may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

 

Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance travelled and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.

 

Usage and Preference Information

We collect information about how you interact with our services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Policy.

 

Device Information

We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information.

 

Log Information

When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and the third-party site or service you were using before interacting with our services.

 

Address book and calendar information

If you permit the Hytchers app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the Hytchers app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.

 

Information from other sources

These may include:

 

  • Hytchers business partners through which you create or access your Hytchers account, such as payment providers, social media services, on-demand music services, or apps or websites who use Hytchers’s APIs or whose API Hytchers uses
  • Partner transportation
  • Publicly available sources
  • Marketing service providers

Hytchers may combine the information collected from these sources with other information in its possession.

 

How we use your information

Hytchers uses the information it collects for purposes including:

Providing services and features

Hytchers uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:

  • Enable transportation, deliveries and other services
  • Process or facilitate payments for those services
  • Enable features that allow you to share information with other people, such as when you refer a friend to Hytchers,
  • Enable features to personalise your Hytchers account, such as creating bookmarks for your favourite places
  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyse usage and activity trends

Safety and security

We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from courier partners’ devices to identify unsafe driving behaviour such as speeding or harsh braking and acceleration, and to raise awareness among courier partners regarding such behaviours.

 

Customer support

Hytchers uses the information we collect to assist you when you contact our customer support services, including to:

  • Direct your questions to the appropriate customer support person
  • Investigate and address your concerns
  • Monitor and improve our customer support responses

Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products.

 

Communications from Hytchers

Hytchers may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Hytchers may also use the information to promote and process contests and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. Hytchers may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.

 

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Hytchers’s services, or as otherwise allowed by applicable law.

 

Cookies and third-party technologies

Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. Hytchers uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.

Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

 

Information sharing and disclosure

Hytchers may share the information we collect:

At your request

This includes sharing your information with:

 

Hytchers business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Hytchers may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs or services, or those with an API or service with which we integrate, or business partners with whom Hytchers may partner with to deliver a promotion, a contest or a specialised service.

 

With the general public when you submit content to a public forum

We love hearing from our users — including through public forums such as Hytchers blogs, social media and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

 

With hytchers service providers and business partners

Hytchers may provide information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. For example, Hytchers may provide information to such parties to conduct surveys on our behalf and to process payments for our services.

 

For legal reasons or in the event of a dispute

Hytchers may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.

This includes sharing your information with law enforcement officials, government authorities or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect Hytchers’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of our services.

With your consent

Hytchers may share your information other than as described in this policy if we notify you and you consent to the sharing.

 

Information retention and deletion

Hytchers retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, Hytchers deletes or anonymises your information upon request.

Subject to applicable law, Hytchers may retain information after account deletion:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;

If we are required to by applicable law; and/or in aggregated and/or anonymised form.

Hytchers may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if Hytchers shuts down a user’s account because of unsafe behaviour or security incidents, Hytchers may retain certain information about that account to prevent that user from opening a new Hytchers account in the future.

Choice and transparency

Device permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Hytchers app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Hytchers app seeks before you first use the app, and your use of the app constitutes your consent.

 

Accessing and correcting your information

You can edit the name, phone number and email address associated with your account. You can also look up your deliveries history in the Hytchers App. You may also request access to, correction of, or a copy of your information by contacting Hytchers at support@hytchers.com.

 

Marketing opt-outs

You may opt out of receiving promotional emails from Hytchers. You may also opt out of receiving emails and other messages from Hytchers by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as transactional emails or information about your account.

 

Updates to this policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Hytchers apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

 

We encourage you to periodically review this policy for the latest information on our privacy practices.